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Useful Information

If you need help placing an order, tracking your delivery or arranging an exchange, we are here to help.

You can email us at customerservice@green-collective.com

or call us at +45 2932 6440

We ship within the EU. Outside the EU, please request a quote.

We and our partners do our best to ensure a fast and safe delivery of your goods. Depending on the shipping service selected, orders placed on Green-Collective.com are delivered on weekdays. Shipping costs will vary depending on the items selected, as well as the origin and destination of your chosen goods. All relevant delivery options available for your order and to your destination will be displayed at checkout.

After placing an order, you will receive an email from us containing all the details of your purchase. Once your order is approved, the relevant Green-Collective.com partner will aim to dispatch it within 2 business days and you will receive an email with your tracking information so you can follow its progress.

Depending on your location, delivery will normally take 1-7 business days from dispatch. Please keep in mind that our shipping times shown at check-out should be used as a guide only and are based on time from dispatch from our Green-Collective.com partners. If you order from multiple Green-Collective.com partners your items will arrive separately. Green-Collective.com cannot take responsibility for customs clearance delays or failed payment approval though we will try to minimize any potential delays. Please note, this can take longer during sale or holiday periods.

As for our ´made to order´ items – made just for you, many hours have been spent on crafting the item and sourcing the materials, therefore it can take several weeks to complete and to be delivered – but it is worth the wait, and we will make sure to keep you updated in the process.

We accept all major credit cards, PayPal, and Mobilepay.

If you prefer, you can choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Green-Collective.com.

All payments will be charged in DKK, EUR, USD, or GBP and converted with the current exchange rate at the time of processing.

Payment will be debited from your card at the time the order has been confirmed by our Green-Collective.com partner.

If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment. Once completed, you’ll return to Green-Collective.com. If we need further information to verify your purchase, we will contact you before processing the payment.

RETURNS

Not what you expected? We offer a full refund for any returns which meet our returns policy (see below) except for ´made to order´ items.

If you wish to return an item, please contact customerservice@green-collective.com with your name, address and order number. We will provide you with a return shipping label at your cost.

Once your return has been received, authenticated and accepted by our Green-Collective.com partner, we will process a full refund, initial shipping costs will not be refunded.

Refunds will be completed via the original payment method. The funds may take up to 10 business working days to be credited back into your account from the time the good has been accepted by our Green-Collective.com partner.

CANCELLATIONS

Depending on where you live, you can choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will process a full refund for any returned item that meets our Returns Policy. Please keep in mind initial shipping costs will not be refunded. If you wish to cancel the order, please contact customerservice@green-collective.com with your name, address and order number as soon as possible.

RETURNS POLICY

If you wish to return an item please contact customerservice@green-collective.com with your name, address and order number as soon as possible. We recommend you contact us no later than 7 days after delivery. Your returned item must be received by our Green-Collective.com partner no later than 14 days after your delivery date. Returns outside this window may be accepted at our discretion.

Returned items must comply with Green-Collective.com return policy. See below.

  • Items must be returned unused and in the exact same condition they arrived in.
  • Items must be returned in the original packaging and safely repacked. Please include any original documentation, and return documentation received from Green-Collective.com. You are solely responsible that the item is safely repacked when handing it over to our shipping partner.
  • Items must be returned with an original return shipping label provided by Green-Collective.com to ensure safe shipping and delivery.

Any returns that do not meet our policy will not be accepted.

CLAIMS

Green-Collective.com carefully curates their partners based on a high level of quality and passion for their products. However, if you find that your item is incomplete or faulty in any way, please do contact us at customerservice@green-collective.com with your name, address and order number as soon as possible, and we will arrange a repair or a replacement.

Last updated: October 20, 2021

This privacy policy has been established by Green-Collective ApS (hereinafter: “we”, “us” or “our”) and applies to all our customers and potential customers. The privacy policy contains information on, among other things:

  1. Who is Green-Collective ApS?
  2. What type of personal data do we process about you and why?
  3. What do we use your personal data for?
  4. What is our legal basis for processing personal data?
  5. Who do we share your personal data with?
  6. How is your personal data stored securely?
  7. What are your rights as a data subject?

For us, responsible handling of personal data is crucial to our business goals and reputation. This privacy policy explains how your personal data is collected and used when you are (or may become) a customer with us, and how you can gain access to your own personal data.

The privacy policy contains a number of pieces of information that we are required to provide to you by law.

1.   ABOUT GREEN-COLLECTIVE APS

Green-Collective ApS offers an e-commerce platform as a marketplace through which retailers can offer their products to end customers/consumers.

In connection with the conclusion or performance of purchase agreements, marketing and administration of our website, platform and customer relationships, we collect and process personal data for the purpose of fulfilling the purposes described in this privacy policy. Green-Collective ApS is the data controller for the processing of personal data for these purposes.

If you have any questions about this privacy policy or our processing of personal data, you can contact us here:

Green-Collective ApS

CVR no.: 41858907

Øster Søgade 32, 1357 Copenhagen, Denmark

E-mail: customerservice@green-collective.com

2.   WHAT TYPE OF PERSONAL DATA DO WE PROCESS ABOUT YOU AND WHY?

The data we collect about you will be used for various purposes in connection with your customer relationship and the operation of our company. The data collected will generally be data relevant to the conclusion and performance of purchase agreements, data relevant to customer administration, data used to improve our website and as part of our marketing.

Failure to provide personal data on your part may mean that we will be unable to fulfil our obligations in connection with your agreement with us and the cooperating retailers, e.g. by not being able to enter into and perform a purchase agreement.

We usually only collect and process general personal data and will typically record the following data (the list is not exhaustive):

  • DATA CONCERNING CUSTOMERS: Data that you provide to us when you enter into a purchase agreement, including contact details (name, address, telephone number and e-mail address), payment card details, information that you provide to us about your marketing and communication preferences, and information that you give us if you contact us with a question, or when you otherwise contact us.
  • DATA WE COLLECT AND PROCESS WHEN YOU VISIT OUR WEBSITE: Information about the way you navigate our website and the resources that you access, information about your computer, device and browser, including in some cases your IP address, browser type and other hardware and software information

3.   USE OF YOUR PERSONAL DATA

We process your personal data to fulfil the purposes set out below. Please note that not all of the stated purposes, categories of data, recipients of data or types of processing of data apply to you in all cases.

  • CUSTOMER RELATIONSHIP ADMINISTRATION: Establishment and administration of your customer relationship with us and as part of the operation of our company, including by entering into purchase agreements. All statistics and analyses used to ensure and improve the quality of our marketing are compiled in anonymized form and therefore do not contain information that can be directly attributed to you as an individual.
  • OPERATION AND MAINTENANCE OF OUR WEBSITES: The provision of our online services on our websites, including to support the ongoing evaluation and improvement of our websites, as well as support.
  • COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS: Compliance with laws and regulations to which we are subject, including the Danish Bookkeeping Act.

4.   THE LEGAL BASIS FOR OUR PROCESSING OF YOUR PERSONAL DATA

We only process your personal data when we have a legal basis to do so.

Processing of general information about you takes place on one of the following grounds:

  • CONSENT: You have given your consent to the processing of your personal data for one or more specific purposes, e.g. receipt of direct marketing. Processing on the basis of consent is based on Article 6, paragraph 1, point a of the General Data Protection Regulation (GDPR).
  • CONTRACT: Entering into or performing your purchase agreement with one of our retailers. Processing on the basis of a contract is based on Article 6, paragraph 1, point b of the General Data Protection Regulation (GDPR) and is treated as a prerequisite for entering into this agreement. However, it must be emphasized that no independent contractual relationship is established with Green-Collective ApS. That relationship is established with our retailers.
  • OUR LEGITIMATE INTERESTS: Consideration of our legitimate interests, i.e. the purposes described above under section 3). Processing on the basis of our legitimate interests is based on Article 6, paragraph 1, point f of the General Data Protection Regulation (GDPR).
  • THE LEGITIMATE INTERESTS OF A THIRD PARTY: In addition, there may be situations where we process your personal data on the grounds of the legitimate interests of a third party (e.g. our retailers) for the purposes described above, unless your interests override this. Processing on the basis of the legitimate interests of a third party is based on Article 6, paragraph 1, point f of the General Data Protection Regulation (GDPR).

5.   SHARING OF PERSONAL DATA

We disclose data to the extent necessary in connection with the performance of your purchase agreement. In doing so, the data will be disclosed to the retailer in question, who will deliver the product to you. The retailer will process your data as an independent data controller.

We may disclose and/or make your personal data available to suppliers and/or service providers in connection with the normal operation of our company, e.g. in connection with external administration of our IT systems, marketing assignments, debt collection, auditing, legal assistance, etc.

We may transfer data to recipients in countries outside the EU. Such transfers (and the legal basis for such transfers) will take place in accordance with the EU Commission’s standard contractual clauses.

6.   DATA INTEGRITY, DATA SECURITY AND ERASURE OF DATA

Personal data is not stored longer than necessary to fulfil the purpose for which it was collected, unless the storage is necessary to meet national legal requirements, including statutory storage periods in connection with bookkeeping, etc.

It is our policy to protect personal data by taking adequate technical and organizational security measures. When your personal data is no longer needed, we will ensure that it is securely erased.

This means that your personal data will in principle be erased 3 years after the completion of your purchase. In certain cases, we may store the data for a longer period if we have a legitimate interest in it, for example, if legal proceedings are pending, or the like.

If you have given your consent to receive marketing material, we will process your data for as long as there is active consent and for 2 years after this has been withdrawn (unless we keep your data longer as a result of a purchase – see above).

7.   YOUR RIGHTS

Under the General Data Protection Regulation (GDPR), you have a number of rights that you can assert against us. You should be aware that we will not always be obliged to fulfil these rights in whole or in part.

  • RIGHT OF ACCESS: You can, among other things, request access to the personal data we hold about you, and be provided with information about what the personal data is used for and to whom it is disclosed.
  • RIGHT TO OBJECT: You can object to the processing of the data, including objecting to automated decisions and profiling or the use of your personal data for direct marketing.
  • RIGHT TO RECTIFICATION: You can request the rectification of any incorrect data about you.
  • RIGHT TO RESTRICTION OF PROCESSING AND ERASURE: You can request to have data about you restricted or erased if the conditions for this are met.
  • DATA PORTABILITY: You can exercise your right to data portability for data you have provided to us, if the processing is based on consent or a contract, and this is otherwise technically feasible.

In addition, you have the right to withdraw your consent to the processing of your personal data, provided that the processing is based on your consent.

If you wish to assert one or more of your rights, please contact customerservice@green-collective.com.Your request will be processed in accordance with the applicable data protection laws at that time.

Complaints about our processing of your personal data can be submitted to:

The Danish Data Protection Agency

www.datatilsynet.dk

E-mail: dt@datatilsynet.dk

8.   UPDATES

We review and update this privacy policy on an ongoing basis. You should therefore regularly check this privacy policy for any changes that may affect the processing of your personal data.

USE

These terms and conditions for sale and delivery apply to any purchase of a product (hereinafter referred to as “order” or “the order”) in the web shop www.green-collective.com, unless otherwise agreed between the parties in writing.

www.green-collective.com is owned by Green-Collective Aps but is offered and administered as a marketplace on behalf of a range of independent retailers who market their products via the web shop.

Green-Collective Aps (www.green-collective.com) acts only as an intermediary, not as a vendor. Any order made on the website is thus an expression of a purchase agreement entered into between the buyer and the retailer offering the products for sale in the web shop. No agreement will be entered into between the buyer and Green-Collective Aps.

It is the retailer that is the buyer’s contracting counterpart and it is they who are responsible for the fulfilment of the agreement. All order confirmations will contain information about the retailer (contracting party).

The products in the web shop do not constitute an offer but a call to make an offer. A binding agreement is considered to have been entered into only once you have received an order confirmation.

PAYMENT

www.green-collective.com lets you pay using MobilePay, Dankort, VISA, VISA Electron, Mastercard, ApplePay or bank transfer.

No fee will be charged for payment using a credit card.

In order to shop, you need to be 18 years old and hold a valid form of payment. You may nevertheless place an order even if you are not yet 18 provided that you have obtained your guardian’s permission, or that you are otherwise legally entitled to make the purchase. You are responsible for verifying that you are able to use the web shop.

Payment will be taken from your account once the order is shipped. Once the order has been shipped you will receive an order confirmation.

All figures will be given in DKK, EUR, USD, GBP and inclusive of VAT except for countries outside of the EU for instance for the UK, Norway and Switzerland. Countries outside of the EU will pay for customs and VAT registration separately. They will receive a receipt from our shipping partner shortly after the item has arrived on their location.

If it is not possible to take payment from your card, Green-Collective Aps shall have the right to withhold the order, without warning, until payment has been taken successfully.

You do not have the right to withhold part of the purchase sum as security for the fulfilment of any counterclaims concerning other deliveries not covered by the same order.

PRICING & AVAILABILITY

We strive to ensure correct and accurate information in the web shop at all times. This applies to both stock status and pricing. If we become aware that an order contains a price error, we will notify you as soon as possible on behalf of the retailer and give you the option of either confirming the order at the correct price or cancelling the order. If we are unable to get in contact with you, our retailer has instructed us to cancel your order on their behalf.

DELIVERY

Our partners strive to ship orders as soon as the order is confirmed.

Your order will be delivered in 1-2 working days from dispatch following a receipt of your order confirmation and shipment details except for special items.

We ship to all of Europe incl. UK, Norway and Switzerland. For shipment outside of Europe please contact us directly for a quote.

Your order will be shipped using a standard parcel delivery operator such as UPS, GLS or PostNord depending on the item. We use special transport options for furniture shipment.

The delivery fee will depend on the delivery method and will always be specified in your shopping basket before you place the order.

Your order will be delivered to the address specified at the point of order unless otherwise agreed.

If delivery is to be made to a parcel collection point and this collection point does not have the capacity to receive it, your parcel will be delivered to the nearest available collection point and you will be notified of this.

Special delivery terms apply to certain products for instance large furniture. These terms will be specified prior to purchase of the products in question.

WARRANTY

NOTE: Since Green-Collective Aps is not a contracting party, any warranty returns shall be made through the relevant product retailer. You can either contact the retailer specified in your order confirmation directly or have us facilitate contact with the retailer.

You must check the entire order for any manufacturing defects and/or transport damages as soon as you receive it.

In the unlikely event that you should discover any manufacturing defects or transport damage, you must immediately contact the retailer or Green-Collective Aps by sending an e-mail to customerservice@green-collective.com

If the packaging is damaged on delivery, you must open the parcel to check that the contents are intact. Take pictures of the packaging and the product (keep the packaging) and e-mail these to Green-Collective Aps or the retailer along with additional information so that we can help you.

In accordance with the Danish Sale of Goods Act, the warranty period is two (2) years. The warranty applies to the retailer that delivered your order.

Note that any warranty issues are a matter between yourself (the buyer) and the retailer. Contact via or through the intermediation of Green-Collective Aps does not entail any liability on the part of Green-Collective Aps. We will facilitate contact with the retailer but assume no responsibility as a result of doing so.
Neither Green-Collective Aps nor the retailer are liable for faults resulting from wear, abuse, incorrect use or assembly, inadequate maintenance, damnum fatale or any other circumstances for which you are responsible.

In the event of a fault, the retailer will offer to repair or replace the product, or ultimately offer a refund or a price reduction depending on the situation.

The retailer will cover reasonable return costs provided that the product is faulty. The costs will be covered by the retailer and the product must be returned to the retailer from whom you purchased the product.

CANCELLATION

In accordance with the Danish Consumer Contracts Act, you are entitled to cancel within 14 days.

This period is calculated from the day that you:

  • Receive the order in full,

  • Take physical possession of the final product, in cases where the order contains several products that are delivered individually or in separate shipments,

  • Take physical possession of the final batch or part, in cases where the order relates to products consisting of several batches/parts,

  • Take physical possession of the first product, in cases where the order relates to repeated deliveries of a product over a specified period of time.

You must notify us of your wish to cancel within 14 days by sending an e-mail to customerservice@green-collective.com

You must clearly state in this e-mail that you wish to cancel.

You cannot cancel by simply refusing to take delivery of the product without simultaneously clearly notifying us thereof.

If the product has been used you cannot cancel and may, if necessary, be obligated to pay depreciation costs.

You must return the order within 14 days of having notified us of your wish to cancel.

We will provide you with a return label at your expense. The return shipping label will be deducted from your original purchase.

You must include your name, address, and order number with your return so that we can identify it.

REFUNDS IN CONNECTION WITH CANCELLATION

We will refund you the purchase and the delivery costs associated with the order within 14 days of receiving notification of your wish to cancel.

The refund will be credited to the same method of payment that was used to place the order, i.e., if you paid by card, the purchase sum will be refunded to the card you used when placing the order.

NOTE: If your order contains several products and you wish to cancel only part of the order, we will not refund any delivery costs.

If you have chosen a delivery method that is more expensive than the cheapest option that we offer, we will not refund the difference.

We may withhold the refund until we have received your return, unless you are able to present proof of having returned the order before this time.

RETURNING YOUR ORDER

Any returns, warranty returns, or cancellation returns must be sent to the retailer who sent you the order. Once you have requested a return, we will forward you a return label at your own expense.

Parcels sent cash on delivery will not be accepted.

When making a return you must ensure that the product is packaged properly. You must also include a copy of the order confirmation.

You are responsible for the product from the time that it is delivered to you and until the retailer receives the return.

LIMITATION OF LIABILITY AND PRODUCT LIABILITY

Color nuances, minor details, appearance variations, natural characteristics and similar depicted in product images may differ from those in the actual products. Product images on the website should be considered indicative as to appearance of the actual product.

Green-Collective Aps and its retailers do not assume any liability for minor deviations from the product images, and you are not entitled to make any claims for faults on the basis of such minor deviations.
The retailer’s (and, in exceptional cases, Green-Collective Aps’s) liability for damages is governed by the general stipulations contained in Danish law. In no circumstances, including in the event of order delays or faults, is the above liable for your operational losses, loss of earnings, loss of profit or any other indirect losses, including losses resulting from legal matters between yourself and any third parties.
Product liability is governed by the stipulations contained in Danish law applicable at any one time.
Green-Collective Aps and its retailers are not liable for damages to commercially used items caused by order defects.

Green-Collective Aps and its retailers’ total liability toward you for material damages can never exceed a sum corresponding to that which you paid the retailer for the order.


FORCE MAJEURE

Green-Collective Aps and its retailers shall not be liable for circumstances that arise without any fault on their part that are outside of their control and that they could not have been expected to take into account at the time of the order. This includes, but is not limited to, natural disasters; war; revolutions and unrest; strikes; lockouts; government action, including in relation to public health crises such as epidemics and pandemics; labor disputes; vandalism; machinery breakdowns or machinery or plant closures; fire damage; scarcity of goods; missed or delayed deliveries from suppliers; import or export bans; shortage of transport options; or similar, that inhibit or materially obstruct the fulfilment of an order or delivery to the delivery point.
In the event of such circumstances, the retailer shall be entitled to defer fulfilment of the order until such time as the obstacle ceases to exist, or alternatively to cancel the order in full or in part.

COMPLAINTS PROCESSES, DISPUTES AND MESSAGES

Complaints against Green-Collective Aps or its retailers shall be submitted to Center for Klageløsning, Nævnenes Hus, Toldboden 2, DK-8800 Viborg, Denmark.

You may also submit complaints to Center for Klageløsning via the Complaints portal for Nævnenes Hus.

https://kpo.naevneneshus.dk/

If you are a consumer resident in another EU country, you may submit your complaint via the EU Commission’s Online Dispute Resolution platform.

https://ec.europa.eu/consumers/odr/main/?event=main.home2.show

If you use this platform to submit a complaint you need to provide our e-mail address:

customerservice@green-collective.com

Any disputes between the parties will be settled by the regular Danish courts based on Danish law.
Messages between the parties can be validly communicated via e-mail (as stated in the order confirmation).

PROCESSING OF PERSONAL DATA

When you shop at www.green-collective.com Green-Collective Aps and the relevant retailer will process your personal details. This processing will take place in line with our privacy policy.

NEED HELP?

Call us:
+45 29 32 64 40

Email us:
customerservice@green-collective.com

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